Shipping policy
Shipping Policy
Maison Veyra offers worldwide delivery to supported destinations.
Order Processing
Orders are normally processed within 2–5 business days.
Processing time is separate from transit time and may be extended during high-volume periods, product verification, payment review, holidays, or other exceptional circumstances.
Estimated Delivery Time
After dispatch, estimated delivery is generally 8–25 business days, depending on destination, carrier operations, customs clearance, and local delivery conditions.
Delivery estimates are not guaranteed delivery dates.
Tracking
Tracking information is sent by email once the parcel receives its first carrier scan.
Tracking may take additional time to display movement after dispatch.
Split Shipments
Items from the same order may be shipped separately.
If your order is divided into multiple parcels, each parcel may have its own tracking information and may arrive on different dates.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other local fees.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Once an order has entered processing or has been dispatched, address changes or shipment interception may not be possible.
Delays and Carrier Events
Maison Veyra is not responsible for delays caused by customs, carrier disruptions, weather, public holidays, force majeure, local delivery restrictions, or other events outside our reasonable control.
We will assist with carrier inquiries whenever reasonably possible.
Delivered, Lost or Undeliverable Parcels
If tracking shows a parcel as delivered but you cannot locate it, please check the delivery location, household members, neighbors, and the local carrier before contacting us.
For lost or undeliverable parcels, contact us so we can review the shipment and assist with the carrier.
Any remedy remains subject to the carrier investigation and applicable law.
For shipping questions, contact: