Last updated: September 10, 2026
At Hoka Outlet, we offer outlet pricing on selected products. Due to the nature of outlet sales, all purchases are considered final sale when the correct product, model, color, and size selected at checkout have been delivered.
Returns Accepted
A return may be accepted only when:
- You received a product different from the item ordered.
- You received the wrong model, color, or size due to an error on our part.
- The product has a significant manufacturing defect that affects normal use.
Returns Not Accepted
- Change of mind.
- An incorrect size selected by the customer.
- An incorrect color or model selected by the customer.
- Products that have been worn, used, washed, altered, or damaged after delivery.
- Normal packaging variations or minor cosmetic imperfections that do not affect normal use.
How to Request a Return
Contact contact@dckrs-outlet.shop within 7 days of delivery. Please include your order number, the email address used at checkout, a description of the issue, clear photos of the product, and photos of the shipping label or packaging when applicable.
Approved returns must be unused, unworn, in the same condition received, and include the original packaging, tags, and accessories when applicable.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address. Orders shipped to an incorrect, incomplete, outdated, or undeliverable address supplied by the customer are not eligible for an automatic refund, replacement, or free reshipment. Additional shipping charges may apply if a returned parcel is reshipped.
Refunds
Once an approved return is received and inspected, any approved refund will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from an error on our part.
Questions? Contact contact@dckrs-outlet.shop.