For questions, order-related matters, or general inquiries, the Hoka Outlet customer support team is available to assist you.
Customer Support
Email: contact@dckrs-outlet.shop
When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.
Order & Shipping Support
For questions regarding order status, tracking information, delivery, incorrect or incomplete shipping addresses, returns or refunds, or products received, contact contact@dckrs-outlet.shop.
Incorrect Shipping Address
If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will attempt to update the address before the order enters the shipping process, but changes cannot be guaranteed once processing or shipment has begun.
Response Time
We aim to respond within 1–2 business days.