Refund policy
Because Maison Veyra offers a curated selection and orders are prepared specifically for each purchase, sales are generally considered final sale when the correct product, color, and size ordered by the customer have been supplied.
When a Return Is Eligible
We will review a return, replacement, or refund request when:
- an item arrives damaged or materially defective;
- Maison Veyra sends the wrong product;
- Maison Veyra sends the wrong color;
- Maison Veyra sends the wrong size compared with the order confirmation.
To request assistance, contact:
Please include your order number, a description of the issue, and clear photographs when applicable.
Please contact us before sending any item back. Returns sent without authorization may not be accepted.
Condition of Returned Items
Approved returns must be:
- unused;
- unworn;
- in original condition;
- with original packaging;
- with original tags;
- with original accessories;
- with the original shoe box or product box where applicable.
Items showing wear, alteration, washing, damage caused after delivery, or missing original components may be refused.
Change of Mind and Sizing Preference
Except where required by applicable consumer law, we do not accept returns or provide refunds solely because of:
- change of mind;
- personal preference;
- incorrect size chosen by the customer;
when the product supplied matches the order placed.
Refunds
When a refund is approved, it is issued to the original payment method after the return has been received and inspected, where a physical return is required.
Banking and payment-provider processing times may vary.
Shipping Charges, Duties and Taxes
Original shipping charges, customs duties, import taxes, and similar charges are non-refundable unless the refund results from an error by Maison Veyra or applicable law requires otherwise.
Mandatory Consumer Rights
Nothing in this policy excludes, restricts, or limits any right or remedy that cannot legally be excluded under consumer laws applicable to your purchase.
For return or refund assistance, contact: